Order Tracking
Every PALERILL order moves through six visible stages, and you can ask for a status at any point. Because large fixtures are built to order, tracking is less about a courier number and more about knowing which stage your project is in and what happens next.
Where to get your status
Send your order number and the name on the order to us on WhatsApp or by email, and you will receive the current stage, the expected dispatch date and the tracking reference once the shipment is live.
Request a status update on WhatsApp · airmorrowlighting@gmail.com
The six stages
| Stage | What it means | What you receive |
|---|---|---|
| 1. Order confirmed | Specification, dimensions, finish, voltage and schedule agreed | Written confirmation and the approved specification |
| 2. In production | Metalwork, finishing and component preparation under way | Progress photographs at agreed points |
| 3. Assembly & testing | Crystal and glass set by hand; electrical testing at your voltage | Photographs of the assembled fixture |
| 4. Quality review | Proportions, light effect, finish and hardware inspected | Approval photographs before packing |
| 5. Dispatched | Protective export packing, customs documentation, handover to carrier | Tracking reference and packing list |
| 6. Delivered | Door-to-door delivery with import duties and taxes included as stated | Delivery confirmation and installation guidance |
Reading your tracking
- Two different clocks. Production time and international transit are quoted separately — a tracking reference only covers the transit part.
- Customs is not a delay you should worry about silently. International shipments clear customs; if a document is needed from you, we will ask.
- Delivery is a booked event for large fixtures. Someone needs to receive the crate and check it on arrival — open it with the carrier present if you can.
- Check the crate before signing. Note any visible damage on the delivery document and photograph it, then tell us the same day.
If something looks wrong
Send photographs of the crate, the packaging and the fixture as unpacked, plus your order number. Transit damage and manufacturing defects are handled under warranty — see warranty & after-sales. Missing small components are usually resolved fastest by sending a photo of the hardware list and the parts you have.
Need a status now?
Send your order number and we will come back with the current stage, the dispatch date and the tracking reference if the shipment is already moving.