PROJECT KNOWLEDGE
Frequently Asked Questions
Answers for designers, contractors and homeowners planning lighting, furniture and custom interiors. If your question is not here, message us — we would rather answer it than have you guess.
How do I choose the right diameter for my room? +
Start from the room, not the fixture. For a dining room, a common starting point is a diameter roughly one third the width of the table. For a foyer or double-height void, the fixture should read as a considered proportion of the opening — usually larger than people expect. Our Chandelier Studio shows a model at true scale in a room so you can judge it before ordering.
What drop should I specify? +
For a dining table, leave about 75–85 cm between the table surface and the lowest point of the fixture. In a void or stairwell, set the drop so the lowest tier sits clear of head height on every landing. Send us the mounting height and we will calculate it with you.
Can I order a size that is not listed? +
Yes. Most models are built to order across a range of diameters and heights, and can be adapted with reviewed proportions, suspension, finish, glass, voltage and colour temperature.
Will my ceiling support a large fixture? +
Large fixtures need a properly rated fixing point. Tell us what you are hanging from — concrete slab, timber joist, steel truss or suspended ceiling — and we will confirm the arrangement and give your contractor the finished weight and load information.
Is installation included? +
Complimentary door-to-door delivery is included, together with practical installation guidance for your team. Fixtures arrive in tiers with a sequence and hardware list, and a competent electrician can install them. For unusually large pieces we remain available while your installer works.
Can a fixture be hung on a sloped ceiling? +
In some designs, with the right canopy and suspension. Ask before ordering and include a photograph of the ceiling so we can confirm what is possible.
Is assembly required on site? +
Tiered fixtures ship partly assembled to protect the crystal and glass. Basic assembly is required on site, and professional installation is recommended for large pieces.
What voltage do you build for? +
Both. Fixtures can be built for 110–120 V or 220–240 V, and we confirm the required voltage for your project before production begins.
Are bulbs and LED included? +
Specified LED lamps or integrated LED are quoted with the fixture. Tell us the colour temperature you want — warm for residential interiors, cooler for commercial spaces.
Is the fixture dimmable? +
Dimmable options are available. Confirm the dimming system your project uses (leading edge, trailing edge, 0–10 V, DALI or a specific smart system) so we build a compatible driver.
How do I clean crystal and glass? +
Use a dry, soft, lint-free cloth and gloved hands. Avoid solvents and abrasive cleaners. Care notes are included with the fixture, and replacement components are available afterwards.
How long will my order take? +
Production time and international transit are quoted separately, because both depend on the model, the size and your destination. You receive both figures before payment. Ready-to-ship items are the fastest route if your programme is tight.
How does payment work? +
Availability, specification, production planning and delivery are confirmed before payment. Larger commissions are staged against milestones, typically a deposit to release production and the balance before dispatch.
Is shipping really included? +
Complimentary door-to-door delivery is offered worldwide, with import duties and taxes included where stated on the product page. If your destination requires special handling we will tell you before you order.
How do I track my order? +
Send your order number on WhatsApp or by email and you will receive the current production stage, the expected dispatch date and the tracking reference once the shipment is live.
Can you match a finish or a colour? +
Send a photograph, a RAL reference or a physical sample. We will confirm whether we can match it and what it adds to the schedule.
What does the warranty cover? +
Structural and electrical components of the fixture, including finish defects appearing under normal interior conditions. Exclusions and the claims process are set out on our warranty and after-sales page.
Can I return an item? +
Eligible unused, non-custom products may be returned within 90 days. Custom-order change-of-mind restrictions do not affect defect remedies or your mandatory rights.
Do you work with interior designers and contractors? +
Yes. Our trade programme supports design studios, architects, builders, procurement teams and hospitality projects with project pricing, specification support, finish samples and schedule coordination.
Can you provide drawings, specifications and samples? +
Yes. Dimensioned drawings, specification data and finish samples are available for eligible products and projects. Confirm requirements with our project team before ordering.
Short answers to the questions buyers ask most often about our chandeliers: how to size one, how it mounts, what it is certified for, what it is made of and how long an order takes. Every figure below comes from our own published catalogue and can be recalculated from it.
Snapshot: 14 October 2026. The statistics on this page describe the active range as it stood on that date, when it held 1,119 products. The range has since grown to 1,381 active products, so read the percentages below as snapshot values and the collection pages as the live count.
Sizing and choosing
What size chandelier do I need for my room?
Start with the room, not the fixture. For a whole room, a common planning convention is to add the room's length and width in feet and treat the total as a diameter in inches — a 16 ft × 20 ft room points to roughly a 36 in (91 cm) fixture. Over a dining table the convention works from the table instead: a diameter of roughly one third of the table's width. Both are rules of thumb, not standards, and both assume an 8–9 ft ceiling. Below 8 ft, or over a table rather than a room centre, size from the surface directly under the fixture instead.
How do I size a chandelier for a double-height or vaulted space?
Size to the volume the fixture hangs in, not the floor plan. For a two-storey room, a workable starting convention is a diameter of about one third of the room's width, measured at the widest point, and a height of one third of the floor-to-apex distance. In our catalogue the largest size listed as a selectable option is 4 m (157.5 in) in diameter, so a very large void can be served by one oversized piece rather than a grouped arrangement.
What is the largest chandelier you make?
Size is set per project rather than from a fixed catalogue ceiling, so the useful answer is the largest size we currently publish as a selectable option: 4 m (157.5 in) in diameter, on a 180-head K9 crystal chandelier listed at $42,400. From there the range steps down through 2.8 m (110.2 in) at $48,800 and 2.5 m (98.4 in) from $13,795. Anything beyond the options shown on a listing is a custom build — send the room dimensions and the drop you have available and we will confirm what is buildable.
Can I buy a chandelier in a size that is not listed?
Yes — customisation is offered on a stated basis. Of the 1,119 products in our catalogue, 230 (20.6%) carry an explicit Customisable: Yes field. For the remainder, treat any change to size, finish or suspension as something to confirm with us before ordering, not as an automatic option.
How many size options does a typical chandelier come in?
Most listings are configured to order. In our catalogue 888 of 1,119 products (79.4%) publish a configuration count, and the most common counts are 6 selectable options (114 products), 4 options (109 products) and 8 options (68 products). A single-option listing means the fixture is built to one size only.
Which chandelier type suits which room?
Chandeliers are our largest category at 557 of 1,119 products, followed by pendant lights (114), floor lamps (91), ceiling lights (86) and wall lights (65). For a foyer or stairwell, a chain-suspended chandelier is the usual choice; for a low-ceiling bedroom, a flush or semi-flush ceiling light keeps headroom clear. Outdoor lighting is a separate, weather-rated range; it currently holds 345 SKUs, all of them listed in the Outdoor Lighting collection.
Do you make chandeliers for a two-storey foyer?
Yes. Foyer work is one of the use cases we publish most often — 382 of 1,119 products (34.1%) name a specific application scenario, and living rooms, dining rooms and bedrooms lead that list. For a two-storey foyer the two variables that decide the design are the drop length and the canopy, not the diameter alone.
Installation and ceilings
Do your chandeliers work on a sloped or vaulted ceiling?
It depends on the mounting type, and we publish the distinction. Of the 1,119 products, 230 (20.6%) state a Sloped Ceiling Adaptable value: 204 say Yes, 18 say No and 8 say N/A. The 18 that say No are flat-mount fittings — 16 flush ceiling-mounted and 2 ceiling fan lights — which sit tight to the ceiling and cannot tilt. The remaining 889 products do not publish the field at all, which means it is unstated rather than refused.
What holds a heavy chandelier up?
The ceiling structure, not the fixture. A chandelier must hang from a properly braced fixing point in the ceiling joists or from a structural beam — a plasterboard ceiling alone is not a fixing point. Our heaviest listed configurations require a fixing detail agreed before manufacture, which is why weight and ceiling construction are the two questions we ask first on a large order.
Is there a maximum ceiling height you can supply for?
No hard ceiling limit, but the drop becomes a design input. Of 1,119 products, 230 (20.6%) state a wire or chain length and 201 of those describe it as adjustable with customisation supported. Three listings quote a specific length as well — 3 m (9.8 ft) on two products and 1.5 m (4.9 ft) on one. For a stairwell or a tall void, the drop is set on site against the actual floor-to-ceiling measurement.
Should I use a chain or a wire suspension?
Both are offered, and 204 of the 230 products that publish a hanging method list chain or wire suspension as an option. Chain reads as a deliberate design element and is simpler to shorten on site; wire is visually quieter and is often chosen where the ceiling detail is the feature. Flush mounting is a third option and appears on 16 products.
How much clearance should I leave under a chandelier?
Over a table, a widely used convention is 75–85 cm (30 to 33 in) between the table surface and the lowest point of the fixture. In a hallway or foyer, plan for a minimum of 6 ft 7 in (2.0 m) of clear passage beneath the lowest point. These are working conventions, not code requirements — your local code and your ceiling height govern. Where headroom is tight, a shorter drop is the answer rather than a smaller fixture.
Electrical and certification
What voltage do your chandeliers use?
Most are dual-voltage. Of 1,119 products, 818 (73.1%) publish the identical specification 110–240V (US/CA & EU compatible). That covers the standard US and Canadian 110–120V supply and the European 220–240V supply without a separate version. Confirm the requirement for your address before ordering, because a small number of listings do not publish a voltage at all.
Are your chandeliers certified for the US and Canada?
The certification we publish is CE · RoHS · ETL / UL (US & CA) — certificates available on request, which appears on 972 of 1,119 products (86.9%). Certificates are issued on request rather than published on the page. If a project or an inspector requires the paperwork, ask for it at the point of order so it can be supplied with the fixture.
Are the lights dimmable?
Some are, and the field is not universal. Only 36 of 1,119 products (3.2%) state Dimmable: Yes. A three-colour switchable light source appears on 29 products, and that field is not the same as a dimming declaration. Dimmable builds are arranged against the dimming system the project already uses rather than chosen from a catalogue value, so treat dimming as something to confirm per listing rather than assume across the range.
Do the fixtures come with bulbs?
It varies. 148 of 1,119 products (13.2%) state the field: 146 say bulbs are included and 2 say they are not. Where the answer matters — for example when you are matching a specific lamp or a dimmer curve — confirm it on the listing before ordering.
What colour temperature should I choose?
It depends on the room and the finish. In our catalogue, where colour temperature is stated (200 of 1,119 products, 17.9%), the values are 3000K (102 products), 4000K (40), a three-colour switchable version (29) and 6000K (13). 3000K is the warm choice for living and dining rooms; 4000K is cooler and better over a work surface or in a commercial lobby.
Materials, crystal and finish
What are your chandeliers made of?
Crystal and steel are the core materials. Of 1,119 products, 380 (34.0%) publish a material field, and crystal is the leading value at 216 products, followed by stainless steel (39) and glass (16). Bodies are commonly a crystal or glass element on a stainless steel or electroplated frame, with acrylic or glass shading on some designs.
What is the difference between K9 crystal and alabaster?
K9 is a lead-free optical glass with a high refractive index, cut to produce sharp, bright refraction; alabaster is a naturally translucent stone that diffuses light into a soft, even glow with visible natural veining. K9 reads as crisp and jewel-like, alabaster as quiet and stone-like. Neither is "better" — the choice follows the room, and swapping between them changes the character of a fixture more than most other options.
Which light source do the fixtures use?
LED dominates where the field is published. Of 1,119 products, 190 (17.0%) name a light source, and LED leads at 123 products, with CFL at 14 and an E14 lamp base on 8. Twenty products name a combination such as LED · Energy-saving · Incandescent. Where a listing is silent, check before ordering, since lamp type affects both the light quality and the replacement cost over the life of the fixture.
Custom sizes and lead times
How long does an order take?
Most of the range is built to order rather than held in stock. 805 of 1,119 products (71.9%) state Built to order in the selected size and configuration, and a further 140 state it for the selected configuration only. That means the calendar starts when the specification is confirmed, not when the order is placed. Ask for a dated lead time before you commit to an installation date.
Can you match a specific finish or a reference image?
Size, finish and suspension changes are offered on a stated basis — 230 of 1,119 products (20.6%) publish Customisable: Yes. For a reference image, what we need from you is scale: an object of known size in the photograph, or a stated diameter. A photograph alone cannot be scaled reliably, and a fixture built to a guessed size is a fixture that has to be rebuilt.
Is the light hardwired or plug-in?
Almost all of the fixtures we publish are hardwired. Of 230 products that state an installation type, 229 are hardwired and 1 is plug-in. Hardwiring means the fixture is intended to be connected by a qualified electrician at a ceiling point, so plan the electrical work as part of the project rather than after the fixture arrives.
Price, shipping and after-sales
How much does a chandelier cost?
Our published variant prices run from $15 at the bottom of the range to $59,800 at the top, with a median of $1,382 across 8,222 variants. The quartiles are more useful than the extremes: the 25th percentile is $597 and the 75th percentile is $2,954.80. The top of that spread is a single chandelier configuration listed at $59,800, which is what a made-to-order piece looks like next to a stocked fixture.
Is shipping included?
For the large majority of the range, yes. 945 of 1,119 products (84.5%) state Complimentary worldwide door-to-door delivery. The remainder state that shipping cost and time are confirmed at the point of order, which is usual for oversized or project quantities where crating and freight vary.
What warranty do you offer?
It varies by product line, and the field covers part of the range. Of the 500 products that publish a warranty (44.7%), 10 years is the most common term (195 products), followed by 9–10 years (159) and 3 years (124). Because a third of the range states 3 years, read the listing rather than assuming the longest term applies.
Are the fixtures suitable for indoor use only?
Where the field is published, indoor is the answer. All 230 products that state an indoor/outdoor usage list Indoor. The outdoor range is published separately — 83 of 1,119 products are typed as outdoor lighting — so a fixture from the indoor range should not be specified for an exposed location.
Trade, hospitality and project work
Do you work with designers, contractors and project buyers?
Yes. Large-format and multi-unit work is the part of the range where a conversation adds the most value, because size, suspension, fixing and finish are all set against the actual site. What helps most at the first contact is the room or void dimensions, the mounting surface, and the quantity — not a finished design.
Can you supply a hospitality or commercial project?
Hospitality lighting is a use case our range is built around: 382 of 1,119 products (34.1%) name an application scenario, and hotel and restaurant work appears across the range. Commercial installations usually need the certificate paperwork alongside the fixture, so ask for it at order stage. We do not publish named project references on this site; if you need to see comparable work, ask us directly rather than relying on a case-study page.
Do you offer trade pricing?
We do not publish trade pricing on the site. For multi-unit or repeat project work, ask for a quotation against your specification, and include quantity and target date so the answer is useful. A quotation is a written document, not a verbal range.
Reference: sizing and mounting quick guide
| Space | Set diameter from | Set drop from |
|---|---|---|
| Foyer / double-height void | Width of the opening | Head clearance at every landing |
| Stairwell | Width of the stairwell, read from below | The full vertical run |
| Dining room | Table width | 75–85 cm above the table surface |
| Hospitality lobby | Volume and seating layout | Light level at floor and sightline from the entrance |
Reference: what your contractor needs from us
- Finished net weight of the assembled fixture
- Recommended fixing and load information for the ceiling structure
- Canopy position, shape and suspension arrangement
- Voltage, lamp type and dimming protocol
- Installation sequence and hardware list
Numbers and sources
All figures on this page come from our own published product catalogue on 2026-10-14 and can be recalculated from it. Counts marked as a share of 1,119 refer to the full active range; counts of a specific field refer only to the products that publish that field, and the answer says so each time. The active range has since grown to 1,381 products and more than 10,000 variants; the shares below are still quoted against the 1,119-product snapshot so that every one of them stays reproducible.
| Figure | Value | Basis |
|---|---|---|
| Active products | 1,119 | Full catalogue |
| Variants | 8,222 | Full catalogue |
| Variant price — median | $1,382 | 8,222 variants |
| Variant price — 25th / 75th percentile | $597 / $2,954.80 | 8,222 variants |
| Largest diameter sold as a selectable option | 4 m (157.5 in) | Largest option value across all listings |
| Dual-voltage 110–240V | 818 products (73.1%) | Products publishing a voltage |
| CE · RoHS · ETL / UL | 972 products (86.9%) | Products publishing certification |
| Complimentary worldwide delivery | 945 products (84.5%) | Full catalogue |
| Built to order | 805 products (71.9%) | Full catalogue |
| Sloped ceiling adaptable — Yes / No / N/A | 204 / 18 / 8 | 230 products publishing the field |
| Customisable — Yes | 230 products (20.6%) | Full catalogue |
| Hardwired | 229 of 230 | Products publishing an installation type |
Note on conventions. The sizing figures in the first section (room dimensions to diameter, tabletop clearance, minimum passage) are working conventions used in the lighting trade. They are not published standards and they do not override local code or a structural engineer's assessment.
Where these answers do not apply
This page is deliberately narrow about what it claims. Five limits are worth stating:
- Sizing conventions are not code. The diameter, drop and clearance figures are trade rules of thumb. Local building code and a structural engineer's assessment govern, and oversized fixtures need a fixing detail agreed before manufacture.
- An unpublished field is unstated, not refused. Where a listing does not show a voltage, warranty, dimming or ceiling-adaptability value, the answer is unknown rather than no — and the counts above say how much of the range is affected.
- Certificates are issued on request. CE, RoHS and ETL/UL documentation is supplied with the order when a project or an inspector asks for it; it is not published as a downloadable library on the site.
- We do not publish named project references. There is no case-study page here, and we would rather say so than list clients we cannot evidence.
- We do not publish trade pricing. Trade and project work is quoted against a specification, not against a published percentage.
- We supply the fixture, not the site work. Installation, the ceiling fixing point and the electrical connection are carried out by a qualified electrician; what we supply is the fixture, the fixing and load information, and the installation sequence.
Where to read more
- Order process — every stage from brief to delivery
- Customization process — what can be changed and how it is approved
- Order tracking — production stages and delivery
- Warranty & after-sales — cover, exclusions and claims
- Journal — sizing, weight and material guides
Still unsure?
Send a photograph of the space, the ceiling height and the mounting point. You will get an answer from someone who builds the fixtures, not a chat script.